v ongoing IT support
Somebody holding the line after launch.
Live software needs a steady hand: updates applied, certificates renewed, backups checked and odd behaviour looked into before it becomes a complaint. That is what our support arrangement covers.
What a support month includes
Each arrangement is written down with you, but most include dependency and security updates on an agreed rhythm, uptime and certificate monitoring, backup checks with periodic test restores, operating-system compatibility checks for apps, and a bank of hours for small changes and investigations.
At the end of each month you receive a short plain-English note: what was updated, what was looked into, anything that worries us and what we recommend next.
How problems are reported and handled
You report issues through our help desk form or by email. We acknowledge during working hours — Monday to Friday, 09:00 to 18:00 UK time — and agree a priority with you based on impact. We do not offer an out-of-hours emergency line, and we would rather say that clearly than imply one exists.
Supporting software we did not build
We can take on support for existing products after a paid review. We look at the code, hosting, dependencies, access and documentation, then tell you honestly what condition it is in and what we would need to fix before committing to support it.
General IT help for small teams
Alongside product support, we can help small organisations with practical IT matters connected to their digital services: domain and DNS records, email authentication settings, shared account hygiene, password manager roll-outs and sensible device settings. We are not a managed hardware provider and do not supply on-site engineers.
Tell us where you are now.
A short description of your starting point is enough. We reply within working hours with questions or a suggested first step.